Return policy

Last Updated: Jul 17  2026

At Liorendos, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the terms outlined below.

Return Eligibility

You may request a return within 14 calendar days of receiving your order.

To qualify for a return due to a change of mind, the item must:

Be unused and in its original condition.

Be returned with all original packaging and accessories.

Not show signs of wear, installation, damage, or misuse.

To initiate a return, please contact our customer support team within 14 days of delivery.

Faulty, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

Your order number.

A description of the issue.

Clear photographs or videos showing the problem.

After reviewing the information, we may offer one of the following remedies:

A replacement item.

A repair where appropriate.

A full refund.

If a return is required for a faulty or incorrect item, we will provide return instructions and cover the return shipping costs.

Return Shipping Costs

For returns due to a change of mind or customer preference, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping service and retaining proof of postage until the return has been received and processed.

How to Request a Return

To start a return, please contact us using the details below:

Email: support@liorendos.com

Phone: +44 7348 376159

Our customer support team will provide return instructions and the appropriate return address for your order.

Please do not send items back without first contacting us so we can ensure your return is processed correctly.

Return Address

Returns may be processed at our designated returns facility:

XYZ building 2 Hardman Blvd

Manchester 

M3 3AQ

United Kingdom

In some cases, customers may be provided with an alternative return address depending on the product or fulfillment location. Return instructions will be provided by our support team.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase within 7 business days.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Non-Returnable Items

The following items may not be eligible for return unless faulty or damaged:

Personalized or custom-made products.

Products damaged through misuse, improper installation, or normal wear and tear.

Items returned without their original packaging where the packaging forms part of the product.

Nothing in this policy affects your statutory consumer rights under applicable law.